FAQs

Frequently Asked Questions

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All Questions

Creation & Assembly

This is my first Pixel Art... How can I be sure not to mess it up?
  • Be prepared — Carefully prepare your workspace. Use a smooth, dry surface. Opt for cardboard, a large book, or a board if you wish to move it during the gluing process.
  • Be patient — Take your time to position the tiles correctly from the start. Use a ruler to align each line during gluing.
  • Follow the tutorials — In addition to the guide on the box, the tutorial section of our website includes videos and all our professional tips.
  • Enjoy the moment — Put on your favorite playlist and glue together with children or friends.
I put too much glue, what should I do?

Wait until the glue is completely dry (24h) before removing any excess. You can then easily remove it by scratching with your fingernails or the tip of a knife.

How do I hang it on the wall?

Indoors — Refer to the mounting kit included in each box to easily hang your artwork. Use the included wall mounting strips (3M type) to stick directly to your walls. For artworks with mini tiles - which are lighter - you can opt for wall adhesive putty (Patafix type).

Outdoors — Use the included glue to stick your tiles or artwork directly onto your walls (in dry weather). Find more information in our Tutorial.

Why try pixel art mosaic?
  • A perfect collaborative moment, fun, creative and relaxing
  • A touch of POP in your wall decor
  • Guaranteed effect, it's sharp!
  • Become a street artist!

Content & Materials

What exactly will I find in my Pixel Art Kit?

Our Pixel Art Kits contain all the necessary materials for a professional result.

Glass mosaic tiles: smooth, shiny, and brightly colored. Mass-dyed with natural pigments and recycled from industrial glass waste.

Professional glue: ensures easy application and resists all weather conditions.

Flexible assembly grid: allows you to easily attach your tiles to a thin, flexible, and solid support to make a single final piece.

Your model to reproduce: The model to follow to easily create your pixel art mosaic.

A wall mounting kit: included in each kit, with double-sided fasteners to easily hang your artwork.

A paper tutorial: the instruction manual and a link to the video tutorial. On the back, a grid that serves as a guide to glue your first tiles in straight lines.

Where do your mosaic tiles come from?

Our mosaic is made from recycled glass from industrial waste. The pigments are 100% natural (minerals). Mass-colored, they resist extreme temperature variations.

Our manufacturer uses a clean production system with minimal water consumption and electric ovens. Result: a 100% recyclable product.

And the glue, what is it?

We use a professional, non-toxic polymer-type glue for creative arts. Simply rinse with warm water and soap if it comes into contact with skin.

My cat stole one of the tiles... help!

No worries! Send us a photo to hello@pixelcorner.fr detailing the problem. We respond within 24 hours and can send you the missing pieces.

Delivery & Shipping

How much does delivery cost?

Costs mainly depend on the weight and the destination country.

In mainland France, relay point delivery is free for orders over €50, and free to your home for orders over €100.

How long do I have to wait for delivery?

Orders are generally prepared within 48 hours and shipped the next day, depending on your chosen shipping method.

Delivery times are then the responsibility of the chosen carrier. We generally observe a maximum of 48 hours for Chronopost and 1 to 2 weeks for Mondial Relay, depending on the period.

How can I track my order?

You will receive an email with your tracking number at each step. In case of any problem, contact us at hello@pixelcorner.fr

Which countries do you ship to?

We ship to most regions of the world. Check delivery times on our carrier's page.

Customs duties beyond our control and payable by the customer may apply in some countries (USA, Switzerland, etc.).

Returns & Customer Service

Can I return or exchange a product?

You can retract within the legal 14-day period after receipt, if the product is unused and complete.

How do I return an item?

Contact us at hello@pixelcorner.fr within 14 days. We will send you a return confirmation by email to print and attach to the package.

I have a problem with my order, what can I do?

Send us photos by email to hello@pixelcorner.fr with the details. We respond within 48 hours.

How long does a refund take after a return?

The refund is processed within 3 days of receiving your package but may take longer depending on your payment method.

Other Questions

Can I place a custom order?

We are not currently accepting personalized orders, other than professional purchases.

You can create your own designs with our Just Tile(s) bags available in 13 colors.

Where can I buy Pixel Art Kit(s)?

The kits are available in many concept stores or museum shops in France: notably in Paris at Galeries Lafayette, Le Bon Marché, Fleux, Printemps, Publicis Drugstore, Citadium.

Find all our models, products and collections available only on our website.

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